Refund Policy

Last updated 9 August 2026.

The short version

We refund your most recent monthly payment within 14 days of that payment, if the credits from that billing cycle are unused. Cancel at any time. Credits you already have stay yours.

What qualifies

• The request reaches us within 14 days of the payment.
• It covers the most recent monthly payment only, not earlier ones.
• The credits granted by that payment are unused. If you have spent part of the allowance, tell us anyway. We look at what was actually used and often refund the rest.

Once a refund is issued, the credits from that payment are removed from your balance.

Cancelling, which is different

Cancelling is not a refund. When you cancel, billing stops at the end of the period you already paid for, and you keep using the service until then. Your credit balance stays spendable afterwards, because credits do not expire. We do not refund the current period automatically on cancellation.

Failed runs

A run that fails does not consume credits, so there is nothing to refund. If you see credits taken for a run that failed, tell us and we correct the balance. That is a bug, not a charge.

Outside the 14 days

Write to us anyway. Duplicate charges, charges after a cancellation, and billing mistakes are refunded whenever we find them, with no time limit.

How to ask

Email support@grovvi.net from the address on the account, and say which payment you mean. You can also contact Paddle, our merchant of record, who handles the payment itself.

Approved refunds are returned to the original payment method by Paddle. Your bank usually takes 3 to 10 working days after that.